Frequently Asked Questions
What areas do you service?
Primarily we service the Northwest Indiana and Chicagoland areas. However, we can provide ground transportation service throughout Illinois, Indiana, Michigan and Wisconsin.
What type of vehicles do you have?
Our fleet of vehicles includes sedans, 6-passenger minivan, 10-passenger limousines, 10-passenger SUV limousines.
Are you closed on holidays?
No. We operate 24 hours a day, 7 days a week, 365 days a year.
How far in advance should I make my reservation?
You can make your reservation as far in advance as you’d like. Ideally, we request at least 24 hours notice to ensure availability. If you are traveling at a peak time of the year (spring break or winter break), we advise making reservations as soon as possible. However, you will need to have your flight information when making an airport reservation.
Do you provide children’s car seats?
No, we do not provide car seats for children. Our vehicles are equipped to install them, but we do not provide them and we do not keep them while clients are traveling.
How many people can fit into a limo?
The number of people that fit into a limo and the number of people that fit comfortably in a limo are often two different things. We operate by the following rule of thumb: four people fit comfortably in a 6-passenger limousine; eight to nine people fit comfortably in a 10-passenger limousine.
How much luggage does a limo hold?
Although a limousine can move a large number of people, the trunk capacity of the limos is the same as a standard car. Typically, we can fit 6 to 7 small or medium sized bags, or the equivalent, in the trunk. For safety reasons, we do not allow luggage in the back of the limo with passengers.
Do you offer shared rides?
No, we do not offer shared rides. This means that you will not be asked to share transportation to the airport with anybody other than the members of your party.
How much time does it take to the airport?
Every day is different depending on traffic and weather conditions. Typically, depending on where you live, it can take anywhere from 1 to 1 ½ hours to get to Midway Airport and 1 ¼ to 2 hours to get to O’Hare Airport.
What should I do if my flight is delayed?
We monitor arrivals into Midway and O’Hare with our computer system and/or the airline’s automated system. If possible, we ask our clients to call our office to alert us of a delay just in case the automated system isn’t updated in a timely manner. We do require clients call us prior to switching flights or if your flight has been canceled.
Where will I find my driver after I’ve arrived at the airport?
Due to security restrictions at the airports, vehicles are not allowed to wait outside a terminal for their pick-ups. Therefore, all our drivers and vehicles wait in the holding lot at the airport. Once you have retrieved your luggage you will need to call our office so that we know which exit you are using. Once we have this information, we can dispatch the driver from the holding lot. Depending on traffic in the terminals, it can take 10-20 minutes from the time you call until your driver arrives.
What is the difference between a charter and a transfer?
A charter is when the vehicle stays with you throughout the time of your service taking you from location to location. This type of service is billed hourly. A transfer is a pick-up and drop-off. The vehicle does not stay with you. We require a minimum of four hours from the time we drop-off before we can return to pick-up clients. This type of service is flat rate.
Do all weddings have to be booked according to the package?
We can customize any wedding package, but our minimum wedding package is three consecutive hours.
Reservation Process & Billing
What do you need to secure a reservation?
For all transfers, charters and special occasions we require a $100 cash/check deposit per limousine and $200 cash/check per limousine bus. In lieu of a cash/check deposit, we can secure the reservation with a credit card. Nothing is charged to the credit unless the reservation is canceled. If the reservation is canceled, the credit card will be charged $100 per limousine.
What is your cancellation policy?
If the transfer, charter or special occasion service is canceled at any point, the deposit will not be refunded and/or the credit card will be charged $100 per limousine. For any type of service, if you cancel one hour or less before your scheduled pick-up time, we will charge a cancellation fee.
What credit cards do you accept?
We accept Visa, MasterCard, American Express and Discover.
How do I get a receipt for my service?
You can request a receipt for your service by contacting our office at 219-922-LIMO during office hours: Monday-Friday 8:00 a.m. until 5:00 p.m. or e-mailing us at email@example.com.