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General |
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| What areas do you service? (back to top) |
| Primarily we service the Northwest Indiana and Chicagoland areas. However, we can provide ground transportation service throughout Illinois, Indiana, Michigan and Wisconsin. |
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| What type of vehicles do you have? (back to top) |
| Our fleet of vehicles includes sedans, 6-passenger limousine, 10-passenger limousines, 14-passenger limousines, 18-passenger limousine party bus and 20-passenger limousine party bus. |
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| Are you closed on holidays? (back to top) |
| No. We operate 24 hours a day, 7 days a week, 365 days a year. |
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| How far in advance should I make my reservation? (back to top) |
| You can make your reservation as far in advance as you’d like. Ideally, we request at least 24 hours notice to ensure availability. If you are traveling at a peak time of the year (spring break or winter break), we advise making reservations as soon as possible. |
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| Do you provide children's car seats? (back to top) |
| No, we do not provide car seats for children. Our vehicles are equipped to install them, but we do not provide them and we do not keep them while clients are traveling. |
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| How many people can fit into a limo? (back to top) |
| The number of people that fit into a limo and the number of people that fit comfortably in a limo are often two different things. We operate by the following rule of thumb: four people fit comfortably in a 6-passenger limousine; eight people fit comfortably in a 10-passenger limousine; 12 people fit comfortably in a 14-passenger limousine; 16 people fit comfortable in an 18-passenger limousine party bus; and 18 people fit comfortably in a 20-passenger limousine party bus. |
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| How much luggage does a limo hold? (back to top) |
| Although a limousine can move a large number of people, the trunk capacity of the limos is the same as a standard car. Typically, we can fit 6 to 7 small/medium-sized bags, or the equivalent, in the trunk. For safety reasons, we do not allow luggage in the back of the limo with passengers. |
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| Airport Transportation |
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| Do you offer shared rides? (back to top) |
| No, we do not offer shared rides. This means that you will not be asked to share transportation to the airport with anybody other than the members of your party. |
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| How much time does it take to the airport? (back to top) |
| Every day is different depending on traffic and weather conditions. Typically, depending on where you live, it can take anywhere from 1 to 1 ½ hours to get to Midway Airport and 1 ¼ to 2 hours to get to O’Hare Airport. |
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| What should I do if my flight is delayed? (back to top) |
| We monitor arrivals into Midway and O’Hare with our computer system and/or the airline’s automated system. If possible, we ask our clients to call our office to alert us of a delay in the event the automated system isn’t updated in a timely manner. We do require clients to notify us prior to switching flights or if a flight has been canceled. |
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| Where will I find my driver after I've arrived at the airport? (back to top) |
| Due to security restrictions at the airports, vehicles are not allowed to wait outside a terminal for their pick-ups. Therefore, all our drivers and vehicles wait in a designated holding lot at the airport. Once you have retrieved your luggage you will need to call our office so that we know which exit you are using. Once we have this information, we can dispatch the driver from the holding lot. Depending on traffic in the terminals, it can take 10-20 minutes from the time you call until your driver arrives. |
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| Charters/Transfers/Special Occasions |
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| What is the difference between a charter and a transfer? (back to top) |
| A charter is when the vehicle stays with you throughout the time of your service taking you from location to location. This type of service is billed hourly and requires a two-hour minimum. A transfer is a pick-up and drop-off. The vehicle does not stay with you. We require a minimum of four hours from the time we drop off at the destination before we return to pick-up clients. This type of service is flat rate. |
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| Do all weddings have to be booked according to the package? (back to top) |
| We can customize any wedding package, but our minimum wedding package is three consecutive hours. |
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| Reservation Process & Billing |
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| What do you need to secure a reservation? (back to top) |
| For all transfers, charters and special occasions (weddings, proms, dances), we require a $100 cash/check deposit per limousine and $200 cash/check deposit per limousine bus. In lieu of a cash/check deposit, we can secure the reservation with a credit card. Nothing is charged to the credit unless the reservation is canceled. If the reservation is canceled, then the credit card will be charged $100 per limousine and $200 per limousine bus. |
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| What is your cancellation policy? (back to top) |
| For all transfers, charters and special occasions (weddings, proms, dances), you have 24 hours from the time you make the reservation to cancel without incurring a fee and/or a full refund of your deposit. If the transfer, charter or special occasion service is canceled after the initial 24-hour period, the deposit will not be refunded and/or the credit card will be charged $100 per limousine and $200 per limousine bus. For any type of service, if you cancel one hour or less before your scheduled pick-up time, we will charge a cancellation fee. |
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| What credit cards do you accept? (back to top) |
| We accept Visa, MasterCard, American Express and Discover. |
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| How do I get a receipt for my service? (back to top) |
| You can request a receipt for your service by contacting our office at 800-603-6650 during office hours: Monday-Friday 8:00 a.m. until 5:00 p.m. or e-mailing us at office9948@sbcglobal.net. |
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